GENERAL CONDITIONS
These “General Terms and Conditions” govern the relationship between “Shtori Dobrich” Ltd. as a trader and owner of shtorimax.bg, on the one hand, and the users of the website and services located on the domain shtorimax.bg (hereinafter referred to as the site or website). These terms and conditions bind all users who, by selecting any link or button located on the shtorimax.bg website (except for the link to these “Terms and Conditions”) agree, fully accept and agree to be bound by these “Terms and Conditions”.

INTERNET WEBSITE: shtorimax.bg
“Shtori Dobrich” Ltd, is a company registered under the Commercial Law of the Republic of Bulgaria, entered in the Commercial Register at the Registry Agency with EIK 204540348 with registered office and management address in the town of Dobrich 9300, 5 Boriana Str.

The company has the following address for correspondence, incl. for receiving complaints and signals from consumers: Dobrich 9300, 5 Boriana Str.

“Shtori Dobrich” Ltd, as the owner of the site www.shtorimax.bg, gives you the right to load and view all materials that are published for personal use only for non-commercial purposes, without further agreement. You must respect and comply with all copyright and relevant notices. No material from the site may be altered in any way, distributed publicly, copied or given away for any public or commercial purpose. The use of the material published in the e-shop on other websites is prohibited.

DATA PRIVACY
The personal data you provide to shtorimax.bg will be used solely in connection with your customer service – for order processing and delivery, contacting you, receiving notifications about new products, special promotions, upcoming events and birthday greeting email. shtorimax.bg guarantees that your personal data will not be provided to third parties or used for purposes other than those mentioned above. This information is protected by the Data Protection Act and the General Data Protection Regulation (GDPR) for all EU countries, which comes into force on 25.05.2018.

LIMITATION OF LIABILITY
“Shtori Dobrich Ltd, its suppliers or third parties shall not be liable under any circumstances for any damages whatsoever including but not limited to damages for loss of profits, loss of information or otherwise arising out of the use, inability to use or the results of the use of the site. In the event that your use of the Site or its products results in damages, YOU assume all liability and all costs associated with the remediation of such damages.

ORDER
You can browse our products at www.shtorimax.bg and place your order.
The products purchased on shtorimax.bg are not intended for resale.

PROBLEMS IN THE EXECUTION OF THE ORDER
Possible problems in the implementation of the order:
1. One or more of the ordered items is not available; in such circumstances a representative of shtorimax.bg will contact you as soon as possible;
2. The delivery/payment address is incomplete or wrong;
3. Wrong e-mail and/or phone number for contacting the customer.
In the event of delivery problems caused by www.shtorimax.bg we will be liable for any additional costs incurred. The customer shall bear the additional costs in case he is responsible for their occurrence.

PRICE
The final amount due is the sum of all the individual products you have ordered, plus the shipping cost. All items on the site are listed with VAT pre-charged.

PRICE CHANGE
shtorimax.bg has the right to change prices at any time without prior notice to users. The user is obliged to pay the price that was current on the site at the time of placing the order. In case of technical errors in the publication of information, shtorimax.bg has the right to refuse the execution of the order and does not owe compensation in any way to the user, except to refund the amounts paid by the user, if any.
The reduced prices are announced by placing the new price below the old price, which is crossed out.

WITHDRAWAL
On the basis of Article 50 of the Consumer Protection Act, every customer has the right to withdraw from the contract /purchase of a cosmetic or other product/ within 14 days from the receipt of the product. For this purpose, the object of the transaction must be in its original packaging, without signs of use or damage to the commercial appearance of the goods. In the event of withdrawal from the contract, the consumer must notify the trader within 14 days by completing and submitting the withdrawal form on the trader’s website.

Where the consumer exercises his right of withdrawal, he must send the goods back to the trader at his own expense without undue delay and no later than 14 days from the date on which he notified the trader of his decision to withdraw from the contract. The deadline shall be deemed to have been met if the consumer sends or delivers the goods back to the trader in person before the expiry of the 14-day period.

The trader has the right to refuse to refund to the consumer the amount paid by the latter in the event that the returned goods have damaged original packaging and/or with signs of use and/or with a damaged commercial appearance of the goods. In this case, the trader shall immediately inform the consumer that he does not accept the refusal and that the consumer may receive the goods back after paying the transport costs.
Pursuant to Article 57(5) of the CPA, the consumer’s right of withdrawal from a distance contract does not apply to contracts for the supply of sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection. In this regard, the trader reserves the right not to accept the right of withdrawal for such goods made by a consumer, even if it is within the time limit specified in these general terms and conditions.

RIGHTS AND OBLIGATIONS UNDER CONSUMER PROTECTION LAW
1. The main features of the products are described on the respective product’s presentation website.
2. The price of the goods is displayed on the product presentation page.
3. The value of the shipping costs are NOT INCLUDED in the price of the goods. They are described separately in the order and are charged to the price of the goods when determining the final price to be paid. VAT is included in the price of the goods.
4. There is no additional value charged when using the means of communication provided with us.
5. Delivery methods are described below
Upon receipt of the parcel, you must check the contents of the parcel to ensure the goods match the order. In case of discrepancy of the received products with the ordered ones, shtorimax.bg replaces the products at its own expense without additional charges for the User. In the absence of the products ordered by the User shtorimax.bg may offer alternative products of the same value. If the User refuses to replace the products shtorimax.bg refunds the amount paid.

TERMS OF DELIVERY
When ordering on the e-shop website, you fill in the delivery details. Delivery can be paid by bank card or cash on delivery.

DELIVERY PROBLEMS
If the delay in delivery or its earlier delivery than the time interval specified by you is not due to reasons arising on your part, the redelivery shall be at the expense of the e-shop.
If a courier needs to come again for your delivery for reasons of your own, you will bear the cost of the redelivery. Reasons on your part may be your absence or the absence of a person authorised by you to take delivery and make payment where payment is requested in cash.

DELIVERY TIME
Deliveries are made according to the terms of the courier company

ORDER – INSTRUCTIONS
Your orders are currently accepted on the e-shop website – shtorimax.bg

METHODS OF PAYMENT AND REFUNDS
1. Cash on delivery – cash on delivery
Delivery is from 1 to 3 working days, for Bulgaria from the date of the request, and for other countries, according to the terms of the courier. The order is paid upon delivery by courier.
2. Payment by bank card through the e-shop- shtorimax.bg

DEFINITIONS USED IN THESE TERMS AND CONDITIONS
1. “User” is anyone who loads the website of shtorimax.bg on a technical device used by him/her.
2. “Orderer” is a user who selects products from the e-shop, fills in the details and initiates the order, doing so on his/her own behalf.
3. “Recipient” means a natural or legal person, who may be different from the applicant and who receives the ordered products at the address specified by the applicant.
4. “Order” is the individual order from the respective user for the purchase of goods from shtorimax.bg, in accordance with these General Terms and Conditions.
5. “Services” are all actions performed by “Shtori Dobrich” Ltd. in and/or in connection with the offer, sale and delivery of goods from this e-shop.
6. “E-shop” – the current website shtorimax.bg, which offers cosmetic and other products.
7. “Merchant” – Shtori Dobrich Ltd. as the owner of the e-shop.

shtorimax.bg may change the Terms and Conditions at any time, and after the change the date of publication is updated. The User has the obligation to periodically visit the Terms and Conditions page to familiarize himself with any changes.

These General Terms and Conditions are current as of 31.10.2023.